New Client Boarding Application - Luxury Unleashed LLC

Luxury Unleashed New Client Form

This application is detailed and intentional. Every question exists for a reason. Please allow 15 to 20 minutes to complete it. One application per dog. If you see an error in red, correct it and resubmit. After submitting successfully you will be taken to a confirmation page and will receive a confirmation email. If you do not receive the confirmation email, we did not receive your application.

Step 1 of 12 – Eligibility

General Information:

A Note About This Application: The questions in this form exist in part to make sure we are the right fit for your dog, and that your dog is the right fit for us. If we are not the right fit, we will not accept your application, and instead refer you to another facility which is.

Have you filled out a new client application with us before but never completed a boarding stay?(Required)

No, this is my first time applying.

Yes, I filled out an application previously but did not actually board my dog with you.

Please do not fill out this form again. Email us directly at shannonheggem@gmail.com and we will pull your file and pick up from there. Filling out a duplicate application creates extra work on both ends and may affect your eligibility.

I understand this policy and will send an email instead.

Have you boarded THIS dog with us with us in the past?(Required)

Yes

STOP! You are in the wrong place! You need to make reservations! Please go back to home page and click the box on the right that says EXISTING CLIENTS: Make or change online reservations! Please DO NOT proceed with this form! Thank you!

Got it.

Do you need to board your pet within the next 24 hours?(Required)

Yes

We need your vaccination records from your vet asap.(Required)

I will call my vet and have them emailed (shannonheggem@gmail.com). I will NOT email them myself, as I know that will not be accepted.

*A Note About Same-Day and Emergency Boarding Requests: We simply cannot guarantee same-day availability for new clients. Our full attention goes to the dogs already in our care, not to monitoring email or phone messages throughout the day. We will always do our best to accommodate urgent situations whenever possible. Once you are an established client, same-day requests are always welcome.

Are your boarding dates:(Required)

Between July 2nd through July 5th?

Between December 23rd through December 26th?

No, none of my dates fall in the above time periods.

I am sorry, we are closed and are not available July 2nd through July 5th, and also closed December 23rd through December 26th for boarding.

Got it.

Dogs must be current on Distemper/Parvo, Rabies, and Bordetella. If you have had them updated recently, please note that there MUST BE AT LEAST ten days inbetween the vaccinations being given and your boarding date. This is an insurance requirement.(Required)

Got it.

Has your dog been vaccinated by:(Required)

A licensed veterianian.

Me, I purchase the vaccines and do it myself.

Your dog would need to be re-vaccinated by a licensed veterinarian before we could accept him for boarding. Our insurance does not allow us to accept anything else. Thank you for your understanding.

Got it.

Is your dog old enough to stay with us?(Required)

My dog is younger than 9 months.

My dog is older than 9 months old.

I am sorry, your dog is not old enough to stay with us. But we would love to meet your buddy when he/she is 9 months old!

Got it.

Is your dog a male dog who has not been neutered?(Required)

Yes

I am sorry, we only accept male dogs who have been neutered. Please check back with us if you decide to neuter him in the future. Thank you!

Got it.

Is your dog housebroken?(Required)

He is not housebroken.

He is housebroken but sometimes has accidents.

He is housebroken and does not have accidents inside.

My dog is mostly:(Required)

an inside pet.

an outside pet.

Do you live in the Havre area?(Required)

Yes, I live in Havre, or within a 50 mile radius of Havre.

I am moving to Havre.

I will be traveling to or through Havre and need boarding.

Will you need boarding for ten days or longer?

Yes

Our goal is to form lasting relationships with pet owners who live near Havre. At this time we are not considering dogs who are visiting from out of town, unless the visit is going to be ten days or longer. We appreciate your interest in our facility but are unable to assist you at this time.

Got it.

Ownership Information

Name(Required)

First Last

Cell Phone(Required)

Your Employer:(Required)

Name of Spouse/Partner

Spouse/Partner Cell Phone

Spouse/Partner Employer

Address(Required)

Street Address Address Line 2 City State ZIP Code

Do you text on your cell phone?(Required)

Yes I text.

No I do not text.

Home Phone (If you have one)

Email(Required)

Other than yourself, your spouse, or your vet, who would you trust with a life or death decision for your pet?(Required)

Relationship to Emergency Person:(Required)

Phone Number of Emergency Person:(Required)

How did you hear about us?(Required)

Google

I’ve been a client in the past.

Referred by a friend.

Referred by Robin at HL

Facebook

From my veterinarian.

Other

We would love to know who referred you!(Required)

Boarding Dates

I want to drop off on this date:(Required)

MM slash DD slash YYYY

Which is a:(Required)

Thursday

Friday

Saturday

Sunday

Monday

Tuesday

Wednesday

Please choose a two-hour drop off window:(Required)

5-7 am

7-9 am

9-11 am

11-1 pm

1-3 pm

3-5 pm

5-7 pm

7-9 pm

9-11 pm

I want to pick up on this date:(Required)

MM slash DD slash YYYY

Which is a:(Required)

Sunday

Monday

Tuesday

Wednesday

Thursday

Friday

Saturday

Please choose your pick up window. Morning Pickups BEGIN no earlier than 11 am, so please be aware if you are picking up in the morning, your door code will not function before 11 am.(Required)

11 am to Noon (1/2 day charge)

Noon to 2 pm

2-4 pm

4-6 pm

6-8 pm

8-10 pm

10-midnight

Midnight to 2 am

Reservation Changes

We completely understand that travel plans change. Flight delays, extended trips, early returns. We have seen it all and we are genuinely flexible.

Instead of texting us for permission, simply go to the Existing Clients tab on our website and use the Change or Cancel Reservation link. That way nothing gets lost, your change is documented, and we can plan accordingly for your dogs already in our care. We are very flexible and will always work with you!

Dog Details:

Please note that you must fill out a SEPARATE form for EACH pet; individual forms submitted for multiple pets will not be processed.

Do you have more than one dog who will be staying with us?(Required)

Yes

Dog's name:(Required)

AGE: (Must be at least 9 months old to be considered for boarding. Dogs over 14 months must be spayed or neutered.)(Required)

What breed (or mixture of breeds) is your dog?(Required)

Please select:(Required)

Female Spayed

Male Neutered

My dog is too young to spay/neuter (under 1 year of age).

Other (please note that we cannot accept unaltered (those who have not been spayed or neutered) adult dogs over the age of 14 months.)

I am sorry, as mentioned above, we do not accept unaltered dogs over the age of 14 months. You will need to make other arrangements.(Required)

Approximate Weight:(Required)

Have you ever boarded this dog before?(Required)

Yes

We love first-time boarders and we take this responsibility seriously. Before your reservation is confirmed we will reach out to discuss options to make your dog's first experience as comfortable and positive as possible. One of the best things you can do for a first-time boarder is add extra care and attention to their stay. Here are the options our first-time guests love most:(Required)

Add the Comfort and Cuddle Package for $69. Extra reassurance and comfort for a dog adjusting to a new environment for the first time.

Add Infrared Massage and Reiki Therapy for $35. Shannon is certified in Reiki, a Japanese technique for stress reduction and healing. Particularly beneficial for anxious and first-time boarders.

Add two Fido Fun Time sessions per day for $10. Your dog will always have something to look forward to.

Add one Fido Fun Time session per day for $5. Twenty minutes of dedicated one-on-one attention with your dog. Playtime, quiet time, or just being together.

I will decide on the accommodations page.

Was it a good experience?(Required)

Yes my dog did fine.

Sort of…

It was not really the best experience.

What happened?

We have a special place in our hearts for anxious and nervous dogs. If your dog struggles with separation anxiety or has a nervous personality, you are in the right place. We are experienced, patient, and genuinely passionate about making every dog feel safe and comfortable. Does your dog experience separation anxiety, or have an anxious or nervous personality?(Required)

No my dog is pretty relaxed and chill.

Mild. Takes a little time to settle but does fine.

We have a prescription from the vet and medicate him when we have to be away from him.

Moderate. Shows significant stress when separated from us.

Severe. Has a history of destructive or self-harmful behavior when separated.

Please provide any information which would be helpful for us:

Approximately how many times per year do you think you will need to board this dog?(Required)

I usually have a friend/relative take care of my pet.

This will probably be the only time I’ll need to board my pet.

Less than 5 times per year.

5-10 times per year.

On an ongoing basis.

Behavior Information

My Dog Is:(Required)

Housebroken & rarely if ever has accidents.

Housebroken but occasionally has accidents.

Mostly outside and is not really housebroken.

Housebroken but can be a leg-lifter in new places (male dogs)!

Not really housebroken yet but is in training.

Using puppy (potty) pads.

Do you ever take this dog to a dog park?(Required)

No I do not.

Yes I do occasionally.

We make regular visits to dog parks.

Has your dog ever jumped or climbed a fence?(Required)

Yes

Has your dog ever bitten anyone?(Required)

Yes

Please explain, in detail, the circumstances surrounding the bite:(Required)

My dog chews:(Required)

On anything within reach!

Only on his own toys.

To get out of things, including chain link fencing!

Is your dog likely to chew up any decor in the cottages?(Required)

No, I am confident he/she will not chew on things.

I am not sure if he/she will chew! (No problem-we have comfy boarding options for those pets who like to chew on everything! No worries!)

My dog barks when:(Required)

He wants attention.

At the doorbell.

At people walking by.

At loud or strange noises.

When he is left alone.

When he is in a crate or kennel.

I use an anti-bark collar.

Rarely, if ever.

Please check all of the above which apply.

My dog shows aggression:(Required)

Around food.

Other dogs.

Around strangers.

Around children.

In his area/territorial.

When he is fearful.

Never.

Please check all above that apply.

PLAYTIME: Would your dog enjoy playing with other friendly dogs in a closely-supervised playgroup during their stay? We offer supervised group playtime sessions at no additional charge. It's a great way for your dog to socialize and have fun! If your buddy loves these sessions, you might also want to check out our exclusive Playcare Program for even more tail-wagging fun.(Required)

As pet lovers ourselves, we understand that every dog holds a special place in their owner's heart and is deeply cherished. We are genuinely interested in learning more about your furry companion! Is there anything you haven't shared yet that you'd like us to know? We would be delighted to hear what makes your buddy uniquely special to you! Your pet's story is important to us, so please feel free to share.(Required)

Veterinary and Health Questions

Name of Your Current Veterinarian:(Required)

Veterinarian's Phone Number:(Required)

Is your dog currently under vet care (not just regular maintenance, for a specific medical condition, injury, etc?)(Required)

Yes

What is he/she being treated for?(Required)

Does your dog require medication?(Required)

No, my dog does not take medication.

Yes, my dog takes medication.

You are responsible for bringing pill pockets or whatever your dog needs in order to take his pills.(Required)

I will bring my own pill pockets or whatever delivery method my dog prefers in order to take his medication.

I want Luxury Unleashed to provide the above, and I will pay the $5 extra daily fee.

How Many Different Types of Medication Daily?(Required)

Just one medication.

Two different medications.

Three or more medications.

Please note: We will make every effort to ensure your dog takes his medication as prescribed. However, if your dog consistently refuses medication despite our best efforts, we are not responsible for medications that cannot be administered due to a dog’s refusal.

MEDICATION INSTRUCTIONS: Medication Instructions In the space below please list each medication your dog requires. For each one include: the name of the medication, what it treats, the dosage, how many times per day it must be given, how you typically administer it such as hidden in cheese, peanut butter, a pill pocket, or other method, and whether it requires refrigeration. Please note that if your dog requires medication(s) to be administered more than twice daily, an additional fee starting at $5 per day will apply. This will be confirmed with you. Providing complete and detailed information ensures your dog receives proper care and that nothing gets missed during their stay.(Required)

Does your dog have any health problems, allergies, or past injuries?(Required)

Yes

Please explain the medical condition, allergy, or injury:(Required)

Specialized Care We specialize in special needs dogs: elderly dogs are always welcome, dogs with mobility challenges, chronic health conditions, and complex care needs are not a burden to us. They are exactly the kind of dogs we are here for. We do charge additional fees for this specialized care, which we will discuss with you after your application is finalized. If your dog requires a higher level of care, please indicate below:(Required)

My dog does not require specialized care.

Medications required more than twice daily (these will be charged an additional fee starting at $5 per day).

Injections of any kind, including insulin (these will be charged additional fees based on the situation).

Topical applications, either therapeutic, preventative, or medicated, including paw and nose treatments, eye drops and ointments, and ear treatments(fees start at $5 per day).

Dogs in diapers or belly bands (these will be charged an additional fee).

Dogs with incontinence issues beyond normal accidents (these will be charged an additional fee).

Dogs requiring assistance standing, walking, or going outside (these will be charged an additional fee).

Any bandaging, including wound bandaging, bandaging to prevent behavioral licking, etc. (these will be charged an additional fee.

Post-operative care, and/or dogs who require wearing an e-collar (these will be charged an additional fee).

My dog has a special situation which I would like to discuss.

(We do not accept dogs with drainage tubes or surgical drains under any circumstances.) Please disclose any of the below at the time of application. Do not arrive with a dog requiring any of these without notifying us in advance.

Please provide more information:(Required)

If your dog experiences any of the following within seven days of your drop-off date, you must notify us prior to arrival: coughing or hacking, diarrhea or an upset stomach, scratching more than normal, has a cut, scrape, puncture, sore muscles, or been limping, is being treated for fleas, ticks, or parasites, or you have noticed any, been exposed to any dog who was sick, visited a dog park or another boarding or daycare facility, been treated for lice or mange, been treated for a wound or infection, been acting differently than normal, lethargic, or low energy.(Required)

I will notify Luxury Unleashed if my dog is having or develops any of the above.

Vaccination & Worming Information

Applications are processed AFTER we have received your vaccination records DIRECTLY from your veterinarian.

Please choose one:(Required)

I have my dog vaccinated by a veterinarian.

I buy the vaccine and vaccinate my dog myself.

I need to have my dog’s vaccines updated.

I have my veterinarian check titers instead of vaccinating.

Vaccination records must be submitted directly to us from the administering veterinarian's office within 7 days from submitting this application : shannonheggem@gmail.com. (*DO NOT email us your copies of the vaccination records. We cannot accept that, and will DENY your application.)(Required)

I will have the records emailed within 7 days of submitting this application..

I need to have this pet’s vaccinations updated, and will have my veterinarian email the updated records when this has been done.

Exact date of last Rabies vaccination from a vet:(Required)

Exact date of last Distemper/Parvo combo vaccination from a vet:(Required)

Exact date of last Bordetella (or Kennel Cough) vaccination from a vet:(Required)

Exact date of last canine influenza vaccination from a vet (not required, but highly-encouraged):

Has your dog received deworming treatment from a veterinarian in the past six months? Regular deworming is essential for dogs, and some owners may not be aware of this. A simple call to your veterinarian can provide you with a one-time pill or powder to be mixed into your dog's food. It's a straightforward process! We emphasize this because we value your pet's ongoing health and genuinely care about our guests.(Required)

My dog is on a heart worm prevention program through my vet.

My dog has been wormed in the last six months by the vet. I will have the vet provide proof along with my vaccination records.

I will have my dog wormed, and will update you when it has been done.

Food and Feeding

FEEDING INSTRUCTIONS: To ensure that we can lovingly care for each pet with precision please also provide WRITTEN FEEDING INSTRUCTIONS ALSO with their food, unless you plan to pre-portion meals into Ziplock bags (which we love!), simply label each bag with your dog’s name and frequencyn(especially important if you have multiple pets). We’ll happily return the bags for reuse! Thanks so much for your cooperation, we appreciate your help in keeping our furry guests happy, healthy, and wonderfully spoiled!

What brand of food(s) do you feed this dog?(Required)

He eats:(Required)

Only dry food (kibble)

Dry food with some canned

Only canned food

I make homemade food for my pet.

How many times per day do you feed this dog?(Required)

Once Daily

Twice Daily

More than Twice Daily (incurs an additional charge)

Free range-I leave food out all the time, and the dog eats whenever he wants.

Does your dog's food need to be warmed up (microwave) prior to feeding?(Required)

No, he eats it fine without heating it.

Yes, please heat up his food ($4 per meal additional).

How much do you feed at each meal?(Required)

1/3 cup

1/2 cup

1 cup

1 1/2 cups

2 cups

2 1/2 cups

3 cups

Other

FOOD AND WATER DISHES: For health and safety reasons, our insurance requires us to use OUR OWN food and water dishes. Therefore, you will not need to bring bowls or dishes for your buddy's stay. If you use a slow feeder, we have these as well, just please indicate below. Thanks for your understanding and cooperation! Please check one or both.(Required)

I will not bring food and water dishes.

My dog requires a slow feeder dish but I understand I do not need to bring my own.

BRINGING YOUR DOG'S FOOD: To keep Auntie Shannon safe and healthy (she is medically restricted from lifting anything over 10 pounds), every container of food you bring must weigh under 10 pounds. No exceptions. Approved containers: Wilcoxson's Ice Cream buckets are our top recommendation. Available for $1 at Gram's Ice Cream Shop downtown, they are food-safe, reusable, and the perfect size. Any small container clearly under 10 pounds also works. Not allowed: large bags of dog food, full 5-gallon buckets, or large plastic food storage bins. If you arrive with any container weighing 10 pounds or more, a $99 heavy food surcharge will be charged and must be paid before your dog is released at pickup. Please bring only enough food for your dog's scheduled stay plus a couple of extra meals. Do not bring your dog's food or water dishes. We provide our own sanitized bowls. I have read and understand the food container requirements and will comply. Please initial.(Required)

REFRIGERATION: If your dog's food or medication requires refrigeration, you are responsible for placing it in the refrigerator in the drop-off area yourself. PLEASE Do not leave it in an insulated bag with ice packs and assume it will be handled. It will not be. When you drop off, check that the refrigerator is on. There is a power strip next to it. If the red light is not lit, turn it on. If the door is propped open, close it. All refrigerated items must be stored in Ziploc bags. No Rubbermaid containers, hard-sided containers, or large bags. The refrigerator is shared by all clients and space is limited. Luxury Unleashed is not responsible for spoiled food or medication if you fail to place it properly in the refrigerator yourself. I understand I am responsible for placing refrigerated items in the refrigerator at drop-off. Please initial below acknowledging your understanding:(Required)

ORGANIC MEAL OPTIONS: We can provide enjoyable, homemade, organic treats to pamper your dog during your absence. We understand that some dogs may have difficulty eating when their owners are away, so we always have a selection of free-range chicken, grass-fed beef, lamb, wild-caught cod and salmon, as well as a variety of organic dog-friendly fruits and vegetables to encourage their appetite.(Required)

Just my dog’s regular food will be fine.

Organic, dog-safe meal enhancers (listed above) $8 per day

Spring and Summer Season: Yogurt Pupsicles $8

Fall and Winter Season: Pooch Pumpkin Pastries $8

Would you like this to be a one-time treat or a daily treat?(Required)

Just once please.

I would like my furry friend to enjoy room service daily. (We will go over exact details with you.)

Other

Is there anything else you would like us to know about feeding or meal times?

Accommodations

Choose Your Dog’s Preferred Accommodations:(Required)

✨ LUXURY DELUXE Cottage: Our ultimate luxury suite: extra spacious, exclusive comfort, and perfect for pups who truly deserve VIP treatment! $79/day for one dog (+$10/day each additional dog)

Standard Cottage: Private, decorated & cozy for those deserve extra pampering! ($59 daily for one dog, $71 for two, $81 for three small dogs)

Economy Boarding: Simple, secure, no-frills wire enclosure for pups who just need the basics ($49 daily for one dog, $61 for two, $71 for three small dogs)

Feeling Anxious About Your Best Friend's First Stay? We get it. Leaving your dog for the first time can feel stressful and a little guilt-inducing. That is completely normal. But imagine knowing your dog is not only safe and loved but genuinely pampered while you are away. Our Pamper Packages are designed for exactly this moment. Each one is crafted to help your dog feel comforted, entertained, and completely adored, turning their first stay into something to look forward to rather than worry about. Each package is $69 and covers all dogs sharing the same cottage or enclosure. You are welcome to choose more than one.(Required)

For the ENERGETIC GUESTS: Super Playtime Fun Package $69

For the NERVOUS GUESTS: Comfort and Cuddle Package $69

For the PAMPERED GUESTS: Movie Night & Massage $69

No thank you.

Want to make your pup’s first stay extra special, but working within a budget? Our personalized 20-minute Fido Fun Time sessions offer a budget-friendly way to provide extra cuddles, playtime, and one-on-one attention during your pup's stay. Choose your pup’s daily level of pampering:(Required)

One Daily Session:A little extra love, just $5/day

Two Daily Sessions: More play, more cuddles, more happy moments, $10/day

Four Daily Sessions: Best value, five sessions for the price of four, $20/day. For dogs who deserve the most attention, the most movement, and the most love!

No, thank you! We’ll pass on extra pampering this time.

A Fun Time is twenty minutes of one-on-one playtime, quiet time, or even a game of fetch with your buddy! Schedule as many daily as you wish!

Got it!

The Indulgence Package(Required)

My dog would LOVE this! Please schedule the pampering! $99 ($159 value!)

No thanks-all of the pampering that is already included will be just fine for my buddy!

Two completely different massage experiences spread across their stay, so the pampering never really ends. A relaxing Reiki or infrared massage one day, a full Movie Night & Massage the next. Add coat conditioning, ear cleaning, teeth brushing, and a bowl of homemade organic bone broth… and your dog isn’t just boarding. They’re on a spa retreat. The ultimate indulgence at our best value price. Book it. They’re worth every penny.

MAINTENANCE OPTIONS: Want your buddy looking fresh and feeling fabulous at pickup? Treat your buddy to some grooming TLC: massages, ear cleaning, and other health maintenance options are available! Check out our full list of services below, and give your best friend the perfect finishing touch for a happy, healthy homecoming.(Required)

Leave-in Coat Conditioning Treatment $18 Helps with excessive shedding, dry skin, and that lovely “doggy smell” too!

Ear Flush and Cleaning $18 We use a soothing, alcohol-free, botanical ear cleaner which continues to work for several days after application!

Teeth Brushing & Inspection $18 We will brush and inspect your buddy’s teeth, AND a special doggy toothbrush to take home, too!

Infrared Massage Therapy: Shannon is certified in Reiki, which is a Japanese technique for stress reduction and relaxation that also promotes healing. $35

**SPECIAL: Save $15!! Choose our Mini Spa Bundle Package for $69, which includes all of the above services!!

No thanks-all of the pampering that is already included will be just fine for my buddy!

Drop Off Procedures

What to Bring

Dry dog food in containers under 10 pounds each
Any refrigerated food in Ziploc bags only
Medications in original labeled containers from your veterinarian
Pill pockets or medication delivery treats if your dog takes oral medication
You may bring one clean bed, must be 3 feet by 4 feet or smaller
You may bring one clean blanket
You may bring soft toys
You may bring Kong toys and fillers

What to Leave at Home

No food and water dishes of any kind. We provide our own sanitized bowls.
No rawhide, antlers, hard plastic chew toys, or real bones
No beds larger than 3 feet by 4 feet. They will not be used and a $50 fee applies.
No Rubbermaid or hard sided containers for the refrigerator
No large bags of dog food or anything over 10 pounds

SELF DROP OFF AND PICK UP: We are pleased to offer unsupervised facility access as a courtesy to our approved clients (you are being monitored on video however). Once your application is approved you will receive comprehensive instructions on our drop-off and pick-up procedures. Please note the following in the meantime. Only you or your spouse or partner may enter our facility. Only one person at a time. No children are permitted in the kennel or play yards at any time. This is an insurance requirement. Door codes must never be shared with anyone under any circumstances. Sharing your code will result in immediate permanent loss of unsupervised access privileges. Unauthorized entry by a third party constitutes trespassing and may result in criminal charges. Please take your dog to potty in the large yard immediately before drop-off, even if your dog recently went at home. Before leaving, always double-check that both the inside door and the outside gate are fully closed and secured behind you. Our facility is monitored by video surveillance both inside and outside at all times.(Required)

BREAKFAST & AM MEDS: Please make sure to feed your pet breakfast (if he normally eats a morning meal) and administer any morning medications on drop-off day, regardless of drop-off time. We do not feed breakfast nor administer morning medications on the day of drop-off. Please initial.(Required)

PAYMENT: You will receive an online invoice for your boarding fees prior to your departure date. This invoice must be paidbye the due date in order to hold your boarding reservation and to avoid a late payment fee. We will issue a door code for access (you will learn more about this after your application has been approved. We will provide detailed instructions regarding access to our drop off and pick up area).(Required)

Got it.

Personal Items & Drop-Off Instructions: You're welcome and encouraged to bring the above approved items from home, such as small, clean beds, toys, treats, blankets, or anything else that helps your dog feel comfortable during his stay. ***When dropping off your dog, please place ONLY your dog(s) inside the enclosure, and NOTHING else. No additional items (beds, blankets, toys, or food) should be placed inside. Instead, please leave all personal items, food, and belongings on the shelf directly in front of the door. We'll carefully transfer everything to your dog's cottage for you. Thank you for your cooperation and understanding! Please initial below!(Required)

Nothing Goes Inside the Drop-Off Enclosure We completely understand that leaving your dog at drop-off can feel difficult. You might feel guilty or worry your dog will be anxious without familiar belongings. However, for everyone's safety and your dog's well-being, absolutely no items may be placed inside the drop-off enclosure with your dog. This includes beds, toys, treats, leashes. Nothing. Your dog will only be in the enclosure briefly before being moved to their comfortable cottage. Placing belongings inside can cause serious guarding behaviors, creating risks for your dog, other dogs, and our team members. Familiar items also often increase anxiety rather than easing it, causing unnecessary distress for your dog. Everything we do at Luxury Unleashed prioritizes your dog's safety, comfort, and emotional health, based on nearly 35 years of experience caring for pets. If anyone intentionally places items in the enclosure with their dog, a $150 surcharge will be applied. I have read and understand the enclosure policy. (Please initial below.)(Required)

Chew Toy Policy To prevent choking hazards or injuries during your dog's stay, please do not bring hard plastic chew toys, antlers, rawhide chews, or real bones. We will not be able to give these items to your dog. Safe alternatives include non-rawhide chews, Kong toys, and treats. I have read and understand the chew toy policy.(Required)

A Note About Photos During Your Dog’s Stay

We want to be upfront about something before your dog stays with us. Our insurance carrier has implemented a policy that prohibits us from sending photos of individual dogs during a boarding stay. The concern is that a photo of your dog could inadvertently reveal another dog in the background, and by extension reveal that another client is away from home.

We did not make this rule. We do not like it. We genuinely hate it, a whole bunch. But we do not have a choice and we would rather be honest with you about why than simply say no.

What to Expect After You Submit

What to Expect Next

Here is exactly what happens next so you are never left wondering.

If your application is NOT a good fit, you will hear from us right away. We will let you know promptly and where possible point you toward someone who may be a better match for your dog.

If your application looks good:

Nothing moves forward until we receive your vaccination records directly from your veterinarian. Not from you. From the vet.

We are a two-person operation. Please understand that we may not respond immediately upon receiving your vet records, and we may not respond the same day you submitted your application. We will always reach out before your boarding dates. You will not be left without an answer.

We do not overbook. Ever. After more than three decades in this industry we have made a deliberate choice to take on only as many dogs as we can genuinely care for at the level our clients expect.

About photos during your dog’s stay:

Our insurance carrier prohibits us from sending photos during your dog’s stay. We are genuinely frustrated by this rule. It is not ours. We do not have a choice, and we would rather be honest with you about why than simply say no. We appreciate your understanding more than you know.

If your dog becomes ill during their stay:

If we have time to reach you we will, but in a true emergency your dog comes first. We are authorized to seek veterinary care on your behalf at your sole expense.

Your onboarding process:

You will receive an email with a virtual tour of our facility.
We will send a video walkthrough of our drop-off process.
We will schedule a welcome call to answer your questions and make sure we have everything we need to give your dog an exceptional stay.
You will receive your invoice. Once paid, your door code is issued and you are confirmed.
On drop-off day, after settling your dog in, please send us a quick text to let us know you are on your way out.

We are genuinely glad you are here. We do not take that lightly.

Legal

Luxury Unleashed LLC will exercise reasonable care for the safety of your pet and to keep the boarding premises safe and secure. Luxury Unleashed LLC's liability for any boarded pet will not exceed $25. Pet owner is solely responsible for any property damage or bodily injury inflicted by the boarded animal. Luxury Unleashed LLC cannot guarantee against accidents. We will not be liable for loss or damages to pet's belongings.(Required)